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Driver Privacy Policy

EBIV Transportation, Inc.

Updated April 02, 2025

At EBIV Transportation, Inc., its parents, subsidiaries, representatives, affiliates, officers and directors (“EBIV Transportation, Inc.,” “we,” or “us”), we respect your privacy and are committed to protecting it. This privacy policy (the “Policy”) describes the types of information may collect from you or that you may provide when you visit our websites, use the EBIV Transportation, Inc. Platform, rent a EBIV Transportation, Inc. rental vehicle, or otherwise communicate with us, as well as how we collect, use, disclose, and share that information.

Please read this policy carefully before sharing information with us so you understand our practices regarding your information. By using our website, Platform, rental vehicles, or communicating with us, you agree to the terms of this Policy and our use of your information as described below or in any revisions to this Policy.

Personal Information We May Collect About You

For the purposes of this Policy, “personal information” is any information that identifies or can be used to contact a particular individual. As described below, EBIV Transportation, Inc. collects different types of personal information from you when you create a member account, use the EBIV Transportation, Inc. Platform, rent a EBIV Transportation, Inc. rental vehicle, or use our website.

1. EBIV Transportation, Inc. collects the following information when a Member account is created:

Name and contact information
Date of birth
Date of birth
Driver’s license or other government-issued identification (e.g., passport)
Background, driving record or credit check information
Username and password provided by a Member in establishing a Member account
Emergency contact information
Photograph, social media handle or digital or electronic signature
Publicly available information (e.g., social media public posts)

2. When a Member uses the EBIV Transportation, Inc. Platform, we collect:

IP address
Information on the interaction with the EBIV Transportation, Inc. Platform

3. When a Member rents a EBIV Transportation, Inc. rental vehicle, EBIV Transportation, Inc. will also collect:

Location data, including the real-time, precise location of a rental vehicle
Any photographs submitted by a Member, including copies of a driver’s license
Information about relevant health conditions to allow EBIV Transportation, Inc. to provide Special needs or optional equipment
Rental vehicle information, including the location and date for the Reservation, type of rental vehicle and any preferences
Other vehicle preferences (e.g., vehicle type, including provision for ski rack or surf rack)

EBIV Transportation, Inc. is not responsible for any information left in a rental vehicle due to a Member’s use of technology such as Apple CarPlay or Android Auto. EBIV Transportation, Inc. cannot guarantee the privacy or confidentiality of that information, and a Member must delete it before the rental vehicle is returned to EBIV Transportation, Inc..

4. When you visit our website, EBIV Transportation, Inc. collects:

Information you submit through a website form, including your first name, last name, address, email address, phone number, and other similar contact information
Information regarding your usage of our website, including details about how and when you use the website, the IP address or device identifier used to access the site, pages you have visited within the site, and length of time spent on the site

5. EBIV Transportation, Inc. may collect personal information from various other sources, including:

Directly from a Member by telephone, fax, postal mail, email, at a EBIV Transportation, Inc. Hub or during a EBIV Transportation, Inc. Rideshare, upon completion of an application or enrollment form
Through a Member’s use of the EBIV Transportation, Inc. Platform
From our vendors and third parties such as a travel agent, an account program in which a Member participates or through a EBIV Transportation, Inc. partner program
From EBIV Transportation, Inc. affiliates and third parties that may provide us with information about Members
Automatically from devices used to connect with the EBIV Transportation, Inc. Platform
From social media accounts linked with a EBIV Transportation, Inc. Member account
From third party service providers, data brokers or business partners
From government agencies or public records

A Member may choose not to provide certain personal information but this may prevent EBIV Transportation, Inc. from providing service, or limit the ability to provide the level of service expected from EBIV Transportation, Inc.. EBIV Transportation, Inc. may use or augment the personal information received with information obtained from other sources, such as public databases, social media platforms and other third parties.

EBIV Transportation, Inc. may also aggregate, anonymize, or deidentify any personal information collected such that the information is no longer capable of identifying a specific Member or website visitor. In that event, the information is not “personal information” for under this Policy and may be used by EBIV Transportation, Inc. for any purposes without restriction.

How EBIV Transportation, Inc. Uses Personal Information

EBIV Transportation, Inc. may use the personal information it collects to:

Provide and administer services such as reserving and delivering EBIV Transportation, Inc. rental vehicles
Communicate with Members directly via certain methods, including but not limited to SMS messaging, regarding the services available through the EBIV Transportation, Inc. Platform
Provide customer service and support
Enroll and administer loyalty and reward programs
Research, develop, maintain, manage, protect and improve the EBIV Transportation, Inc. Platform and services available through the EBIV Transportation, Inc. Platform
Analyze data, or have a third party do so on behalf of EBIV Transportation, Inc.
Send information to Members about EBIV Transportation, Inc. affiliates and business partners and any products and services that might be of interest to Members
Payment Processing
Evaluate the utilization of the EBIV Transportation, Inc. Platform
Develop a profile of EBIV Transportation, Inc. Members based on interactions with the EBIV Transportation, Inc. Platform in order to provide a more personalized experience and service
Protect EBIV Transportation, Inc.’s legal rights and manage the security of the EBIV Transportation, Inc. Platform, EBIV Transportation, Inc. Services, and property
Prevent fraud and protect EBIV Transportation, Inc.’s business interests and rights, privacy, safety and property, or that of the general public
Present the website and its content to visitors
Update and improve our Platform and services
Perform other functions as otherwise described at the time of collection

EBIV Transportation, Inc.’s rental vehicles may be equipped with Global Positioning Systems (“GPS”) for vehicle tracking and anti-theft purposes. GPS allows us to determine the location of a EBIV Transportation, Inc. rental vehicle during a Reservation. EBIV Transportation, Inc.’s rental vehicles may also be equipped with technology that monitors driver behavior and accident detection factors. EBIV Transportation, Inc. uses this data to manage where its rental vehicles are parked, locate a rental vehicle that has been reserved, provide roadside assistance, improve services, locate lost or stolen vehicles, and enforce EBIV Transportation, Inc.’s legal rights.

EBIV Transportation, Inc. may also combine a Member’s personal information with information obtained from other sources, including third parties, in order to provide more customized Services and product offerings.

How EBIV Transportation, Inc. shares your personal information

EBIV Transportation, Inc. will share your information with the following parties:

A Member’s employer or organization if the EBIV Transportation, Inc. Platform is used under a corporate or other commercial account
EBIV Transportation, Inc.’s program partners (e.g., relocation company or frequent traveler program) when EBIV Transportation, Inc. has been requested to send details of a Reservation to obtain benefits from that program
EBIV Transportation, Inc.’s service providers, which includes but is not limited to: advertising networks, content providers, credit card processors, data processors, website development and support, fulfillment services providers, e-mail list hosting companies and distribution companies; provided that such service providers are not permitted to use a Member’s personal information for any secondary purpose
Any intermediary a Member may use to use the EBIV Transportation, Inc. Platform, such as a travel agent, broker or booking engine
Independent licensees who are engaged to provide services for EBIV Transportation, Inc. through the EBIV Transportation, Inc. Platform
A Member’s credit card issuer
Credit reporting and fraud checking agencies
Government or private organizations responsible for the processing or handling of traffic and parking citations
Driver licensing authorities, directly or through intermediary organizations, as may be needed to verify compliance with EBIV Transportation, Inc.’s eligibility requirements
Government, regulatory, and law enforcement agencies, or other parties where the disclosure is required or authorized by law, and otherwise as EBIV Transportation, Inc. may believe is necessary or appropriate to satisfy any law, governmental request, subpoena, or similar investigative demand, or to protect or defend EBIV Transportation, Inc.’s rights or the rights or well-being of EBIV Transportation, Inc. employees, Members or others, or if a Member is involved or is suspected of being involved in any illegal activity, even without a subpoena, warrant or court order
To a buyer or other successor prior to or in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of EBIV Transportation, Inc.’s assets or equity, whether as a going concern or as a part of bankruptcy, liquidation, or similar proceeding, where the information is among the assets being transferred

EBIV Transportation, Inc. may share your personal information with our affiliates. EBIV Transportation, Inc. may also transfer or assign a Member’s personal information to third parties as a result of or in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization, or liquidation of EBIV Transportation, Inc.

Please note that certain companies are allowed to place tracking technologies like cookies on the EBIV Transportation, Inc. Platform. Those companies receive information about the interactions with the EBIV Transportation, Inc. Platform and may use that data to deliver relevant ads on the EBIV Transportation, Inc. Platform.

Website Tracking and the Use of Cookies and Other Technologies

If a Member or prospective Member uses the EBIV Transportation, Inc. Platform or website, certain information may be collected from their computer or device as a result of the use of the EBIV Transportation, Inc. Platform. As with many websites, EBIV Transportation, Inc. may use both session-based and persistent “cookies” and/or other technology (e.g., web bugs, e-mail bugs, clear GIFs, web beacons, tracker GIFs and “clickstream” data logs) in the EBIV Transportation, Inc. Platform or through EBIV Transportation, Inc.’s electronic communications to enhance the functionality of the EBIV Transportation, Inc. Platform and EBIV Transportation, Inc.’s services. These technologies allow transactions and other activities to be more convenient and efficient. The information collected through these technologies may be combined with personal information or aggregated with other information on website visits. We may share information about your use of our website with our advertising and analytics partners, who may combine it with other information that you previously provided to them.

1. IP Addresses

EBIV Transportation, Inc. collects IP addresses for the purposes of: diagnosing problems with EBIV Transportation, Inc.’s main computers and servers, for system administration, to report aggregated information to EBIV Transportation, Inc.’s business partners, and to audit the use of the EBIV Transportation, Inc. Platform. In select instances, EBIV Transportation, Inc. may use IP addresses to help us identify a Member or prospective Member if it is deemed necessary to enforce compliance with this Agreement or to protect the EBIV Transportation, Inc. Platform, EBIV Transportation, Inc. Members or others.

2. Cookies

Cookies are small text files that a website transfers to a visitor’s device for recordkeeping purposes. The use of cookies is an industry standard and are utilized by most major websites. EBIV Transportation, Inc. and EBIV Transportation, Inc.’s affiliates have two primary uses for cookies. First, to specify a Member’s preferences; and second, to track EBIV Transportation, Inc. Platform usage trends and patterns. This helps EBIV Transportation, Inc. understand its Members’ needs and to improve the EBIV Transportation, Inc. Platform. EBIV Transportation, Inc.’s policy is to not to save sensitive data, such as passwords or credit card information in cookies. Although most web browsers are typically set up to accept cookies, a Member or prospective Member has the option of disabling or refusing cookies at any time in the web browser preferences. The EBIV Transportation, Inc. Platform may not function properly or may be considerably slower if cookies are disabled. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org. Please note that if cookies are disabled, you may not be able to enjoy certain features of our website. Further, not all tracking will stop even if cookies are disabled or deleted.

3. Web Beacons

Our Platform and website may use other tracking tools, including web beacons (also known as clear gifs, pixel tags, and single-pixel gifs), which are small electronic images embedded in content and email messages that are not ordinarily visible to users. Web beacons allow us to track pages and content accessed and viewed by users, as well as to monitor email readership.

4. Third Parties Cookies and Technologies

Third parties (including, but not limited to, software vendors, advertisers, advertising servers, content providers, and services providers) may also use similar technologies by or through the EBIV Transportation, Inc. Platform or through their own websites. In connection therewith, such entities may collect information about a Member or prospective Member and their activity on the EBIV Transportation, Inc. Platform and their own websites. EBIV Transportation, Inc. does not control these third parties and is not responsible for the actions of such third parties. It is highly recommended that Members and prospective Members review their terms and conditions and any applicable privacy policies.

Advertising on the Internet

EBIV Transportation, Inc. may use third-party technology and service providers to serve advertisements throughout the Internet and the EBIV Transportation, Inc. Platform. Information may be collected about visits to and interaction with the EBIV Transportation, Inc. Platform and utilized to generate targeted advertisements for goods and services. This information is collected through the use of a pixel tag, or similar technology which is industry standard technology used by most major websites. Information about this practice and your option not to have this information used is available at NAI Consumer Opt Out.

EBIV Transportation, Inc. may also share EBIV Transportation, Inc. Platform usage information with selected third parties for the purpose of producing targeted Internet banner advertisements on the EBIV Transportation, Inc. Platform and other websites. Such third parties may provide web beacons and cookies for use by EBIV Transportation, Inc. and may utilize EBIV Transportation, Inc. Platform usage information which is a current standard for commercial activity on the Internet.

Third-Party Websites

The EBIV Transportation, Inc. Platform may contain links or references to third party websites. EBIV Transportation, Inc. does not control these third parties and is not responsible for the actions of such third parties. It is highly recommended that Members and prospective Members review their terms and conditions and any applicable privacy policies.

Social Media Profiles

As an option, EBIV Transportation, Inc. may allow Members to link social media profiles with their EBIV Transportation, Inc. Member account in order to provide a more personalized service or experience with the EBIV Transportation, Inc. Platform. EBIV Transportation, Inc. may add or remove this functionality at any time in its sole discretion. A Member may unlink a social media profile at any time.

Use of a Social Media Profile

If a social media profile is linked to a Member Account, EBIV Transportation, Inc. may collect and use information from the social media profiles to personalize the Member’s experience on the EBIV Transportation, Inc. Platform. Examples of such information may include:

Profile picture
Gender
Marital status
Birthday
List of friends
Professional information and background
Personal preferences and activities

Such information may be used to among other things:

Provide personalized offers through the EBIV Transportation, Inc. Platform or other forms of electronic communication authorized by a Member
Update a Member Account
Publish status updates posted on a linked social media account
Share an upcoming Reservation through a linked social media account

EBIV Transportation, Inc. is not responsible for any personal information a Member may choose to post or make public on social media even if the post or share incorporates the EBIV Transportation, Inc. Platform in some manner.

How we protect personal information

The security of personal information on the EBIV Transportation, Inc. Platform is a primary concern for EBIV Transportation, Inc.. EBIV Transportation, Inc. follows generally accepted standards of internet security to protect personal information from loss, misuse and unauthorized access, disclosure, alteration or destruction, through the use of firewalls, Secure Socket Layer (SSL) encryption, and other similar technologies, as EBIV Transportation, Inc. deems appropriate. It is EBIV Transportation, Inc.’s policy to retain personal information for a period deemed appropriate by EBIV Transportation, Inc. in its sole discretion to fulfill the purpose for which the personal information was collected or as required by law. Unfortunately, despite EBIV Transportation, Inc.’s best and on-going efforts, EBIV Transportation, Inc. cannot guarantee that personal information stored on our servers or transmitted to or from a Member will be 100% secure. By using and interacting with EBIV Transportation, Inc. through the EBIV Transportation, Inc. Platform, Members and prospective Members acknowledge and assume such risk.

Members are responsible for protecting the security of a Member account password and any other security information needed to access the EBIV Transportation, Inc. Platform. Members shall be responsible for any access to the EBIV Transportation, Inc. Platform using the Member’s account password. If the security of a Member’s account password is breached, the Member shall immediately inform EBIV Transportation, Inc.. Members are responsible for logging out of a Member account at the end of a visit to the EBIV Transportation, Inc. Platform. Members are responsible for and control the use of their passcode and access to the Member account. EBIV Transportation, Inc. shall not otherwise be responsible or liable for any loss or damage arising from a Member’s failure to comply with such obligations.

EBIV Transportation, Inc. will never request sensitive information such as credit card numbers or Member account passwords in an e-mail, text or on a website that is not located at the domain name used by EBIV Transportation, Inc. or an affiliate. If you receive an e-mail or other correspondence requesting such information via e-mail or to a website that is not on the EBIV Transportation, Inc. domain name or EBIV Transportation, Inc. affiliate domain name, please do not provide such information, and report such request at support@govibe.com.

Choices Regarding Your Information

EBIV Transportation, Inc. promotional e-mails allow for Members to “unsubscribe” or otherwise opt-out of promotional e-mails by following instructions in the e-mail. Members may contact EBIV Transportation, Inc. at support@govibe.com to unsubscribe from communications.support@govibe.com. to unsubscribe from communications.

Mobile Application and Location-Based Services

Members may download the EBIV Transportation, Inc. App which allows Members to access the EBIV Transportation, Inc. Platform through their mobile devices. The EBIV Transportation, Inc. App shall provide services and utilize personal information in accordance with the EBIV Transportation, Inc. Privacy Policy. The EBIV Transportation, Inc. App may use a Member’s mobile device’s Global Positioning System (GPS) technology to provide relevant location-based information. If such location-based information is incorporated with a Member’s personal information, the EBIV Transportation, Inc. Privacy Policy shall apply to such information.

Children’s Privacy

Minors under the age of 18 are not allowed to access the EBIV Transportation, Inc. Platform. The EBIV Transportation, Inc. Platform is not directed to minors under the age of 18 and, should we discover that a minor under the age of 18 provided personal information to the EBIV Transportation, Inc. Platform, we will promptly delete such information.

Data Retention

Personal information is retained only for the time required to complete the purpose(s) for which the personal information was collected, and any other permissible, related purpose. If personal information is no longer required, EBIV Transportation, Inc. shall delete such information.

International Privacy

The EBIV Transportation, Inc. Platform is controlled and operated from the United States and shall only be subject to the laws of the United States. Any information provide to EBIV Transportation, Inc. through the use of the EBIV Transportation, Inc. Platform may be stored, transferred between and accessed from the United States and other countries which may not guarantee the same level of privacy protection. EBIV Transportation, Inc. may need to send Member’s personal information to other countries during the normal course of business. EBIV Transportation, Inc. shall take reasonable steps to ensure that the privacy of EBIV Transportation, Inc.’s Members is maintained.

Do-Not-Track Disclosure

Please note that we do not alter our Platform or website’s data collection and use practices when we see a “Do Not Track” signal from your device.

Changes to this Privacy Notice

Please note that we may change this Policy from time to time. If there are changes to our Policy, we will post them here and update the “Last Updated” date at the top of this document. Continued use of this website after any changes is deemed to be acceptance of those changes. Accordingly, we encourage you to check the Policy periodically for updates.

If Members wish to access their personal information or to inquire about EBIV Transportation, Inc.’s privacy policy, Members may contact EBIV Transportation, Inc. at support@govibe.com., write to the following address or call our toll free number:

EBIV Transportation, Inc.
Privacy Office