Honolulu Hawaii Car Rental FAQ
Do I need a car in Honolulu?
You may be asking how to get across Oahu if you don't have a car. You can spend hours waiting for others as they make their way up through traffic, or try your luck on public buses that are often overcrowded with limited schedules. However, there is another option available now with GoVibe. You can conveniently rent a car via our app with no hassle! Download it here
Why isn’t it cheaper to rent a car from Honolulu airport?
There are lots of hidden costs when you rent a vehicle, and it's easy to be lured in by the $40 per day price tag. But beware! There may also be taxes that could boost your rates up by hundreds more than what was quoted at first glance.
GoVibe aims to be transparent with our Members. You won’t find any hidden fees or airport taxes in our prices! Download the app and book your rental today!
Can I rent a car in person?
We are an app based company, so you will need to book a car through our app 48 hours before your pick-up time.
How far in advance do you need to rent a car in Honolulu?
In order to get a good deal, it's important that you book your car in advance. Usually, we suggest booking a month in advance to secure a good rate and car. However, if you’re booking a last minute trip please make your reservation no later than 48 hours before your pick-up time.
Are the rates better when I rent a car for a week in Honolulu?
Yes! Renting a car for a week can be cheaper than renting for a day in Honolulu.
What are the operating hours for the GoVibe hub?
The current operating hours of the Honolulu GoVibe hub are from 9:00 am - 8:00 pm. If your flight lands or departs outside of these hours of operation please contact your GoVibe driver prior to your trip to ensure a seamless pick-up/drop-off process.
Who do I contact for further questions?
How do I view my booking?
1. Go into your GoVibe app 2. Go to “Booking” 3. Your most recent GoVibe booking will be listed at the top. 4. A confirmation email will also be sent to your email where you can view the details of your booking
Am I able to book my rental with GoVibe without the GoVibe app or smartphone?
Unfortunately, at this time you must have the GoVibe app to book a rental with GoVibe. The app is necessary for not just booking, but also pick-up/drop-off information and booking updates. For further questions you can contact our GoVibe staff at firstname.lastname@example.org or by calling 808-292-5188.
What is the maximum number of people allowed to be in my travel party
Right now, with GoVibe's the maximum number of people in your party as well as the maximum baggage capacity depends on your rental size. For example, for the “Sedan Small” category your party can not exceed 4 (four) people which is one less than the cars total capacity (if car seats 6 total party size cannot exceed 5, etc.) and can not exceed 2 (two) full check-in sized (any piece of baggage up to 50lbs) pieces of luggage.
What if my party exceeds the maximum party allowed by GoVibe?
If your party or baggage amount exceeds the party/baggage maximum, unfortunately, you will not be able to utilize the GoVibe pick-up/drop-off service at this time.
What do I do if I leave my personal items in the rental car after drop-off?
If you leave any personal items in the rental, contact the hub as soon as possible via email or phone. Our GoVibe team will do their best to locate your item. Please contact our GoVibe staff at email@example.com or by calling 808-292-5188 and they will be happy to assist you.
Is GoVibe able to ship me my lost item?
If your item is located in our lost and found storage, GoVibe can ship your lost item. However, there will be a shipping cost and you will be notified of this via email confirmation.
How long are the lost items kept in storage?
Lost items are kept in storage for 30 Days. GoVibe is not responsible for lost items beyond the 30 day period.
Can I rent a car without a reservation?
All reservations must be made at least 24hrs before the date of your arrival.Unfortunately, due to the limited inventory during our launch, you are unable to rent a car without making a prior reservation.
How do I change the dates of my booking?
Extending your rental: 1. Go into your GoVibe app 2. Go to “Booking” 3. Select “Extend Booking” and enter in your extended rental dates 4. A confirmation email will be sent to the email attached to that booking. Early return: 1. Go into your GoVibe app 2. Go to “Booking” 3. Select “Return Car Early” and enter in the date of your early date 4. A confirmation email will be sent to the email attached to that booking.
How do I cancel my booking?
1. Go into your GoVibe app 2. Go to “Booking” 3. Select “Cancel Booking” A confirmation window will pop-up. If you are sure you want to cancel your booking, select “Confirm”. If you do not wish to cancel your booking select “Cancel”. 4. A confirmation email will be sent to the email attached to that booking. 5. There will be a cancellation fee if you cancel within 24hrs of your check-in date.
Pick-up/Drop-off Process FAQ
How fast will my driver arrive after I land?
Your driver should arrive, at most, 10 minutes after you’ve collected your baggage and have notified your driver of your arrival.
How do I identify my rental car at pick-up?
Driver will specify the type of car and license plate at time of pick-up via the GoVibe app and an SMS pick-up confirmation message.
Where is the pick-up location at HNL?
Pick-up for the HNL International terminal is located across the street from baggage claim on the first floor at the “RideShare” median. Pick-up for the HNL Inter-Island terminal is located on the first floor outside, at the “RideShare” median across the street from baggage claim.
What if my flight is delayed?
Your assigned GoVibe driver will be notified of any schedule changes to your flight on the day of pick-up. However, if your flight is delayed for more than 24 hours, you will need to contact GoVibe at firstname.lastname@example.org or by calling 808-292-5188 to ensure a smooth pick-up process.
Am I able to use my own pick-up service?
Yes, you are able to use your own pick-up or drop-off service to get to and from the hub. However, we strongly suggest using GoVibe’s pick-up/drop-off services to ensure a seamless check-in and check-out process. Please contact GoVibe at email@example.com or by calling 808-292-5188 to ensure a smooth pick-up/drop-off process.
My own pick-up/drop-off service fell through the day of check-in/out, am I able to use GoVibe’s pick-up/drop-off service?
Unfortunately, we cannot guarantee transportation to or from the GoVibe hub if you elected to opt out of our pick-up/drop-off service at the time of your booking. However, if you contact our GoVibe hub we will do our best to accommodate you depending on the availability of our drivers. Please contact GoVibe at firstname.lastname@example.org or by calling 808-292-5188 as soon as you can to alert them of any changes to ensure a smooth pick-up/drop-off process.
Do I have to schedule my drop-off time?
Yes, when booking your rental you will also schedule a drop-off time. We always recommend setting your drop-off time 3 hours ahead of when your flight is scheduled to depart. This will ensure you have enough time to check-in and go through the airport security checkpoint.
How long does the drop-off process take?
The drop-off process takes no longer than 10 minutes to ensure you arrive on time for your departing flight.
Do I need to tip my GoVibe driver?
No, you are not required to tip your GoVibe driver. However, tips are welcome if you believe your driver has gone above and beyond to ensure your GoVibe experience was unforgettable.
What if my pick-up/drop-off time needs to be scheduled outside of the GoVibe hub’s operating hours?
If your flight lands or departs outside of the hub’s hours of operation please contact your GoVibe driver prior to your trip to ensure a seamless pick-up/drop-off process.
During Your Rental FAQ
What do I do if the car gets damaged?
This will depend on the insurance coverage you select at the time of your booking. See here for additional insurance information. Please contact GoVibe at email@example.com or by calling 808-292-5188 as soon as you notice any vehicle damage to ensure the matter is taken care of as soon as possible. Any damages reported after drop-off may result in a higher fee depending on your insurance coverage.
What do I do if I get a parking, speeding, or any traffic violation tickets?
Members are responsible and liable for the fines of any traffic infractions accrued during the position of a GoVibe vehicle. The Member will also be responsible for any late fees pertaining to the traffic violation. Please contact GoVibe at firstname.lastname@example.org or by calling 808-292-5188 to report any traffic violation or parking tickets.
What do I do if something is stolen from the rental car?
Depending on the insurance coverage you selected during your booking, GoVibe may cover up to $_____ in value of stolen goods. Be sure you select this option when booking to protect your ride!
Can my dog ride in the car with me?
Yes! However, GoVibe Members will be responsible for cleaning up any and all pet related stains, odors, etc. Any pet related stains, odors, or damage that remain after drop-off will result in the Member being charged an Excessive Cleaning Fee.
Are there any mileage restrictions on my rental?
Yes, certain rental categories do have mileage restrictions. But, you can always add the unlimited mileage extra to any of your GoVibe bookings.
Why was I charged an “Excessive Cleaning Fee”?
GoVibe guarantees all customers a clean and safe experience. Any cleaning that requires our team to use specific materials or cleaning methods (smoking, pet, sand) will result in an excessive cleaning fee. For more information on GoVibe’s cleaning policy click here.
Why was I charged a “Roadside Assistance” or “Premium Coverage” fee?
GoVibe offers all customers the ability to add on insurance policies to help protect their rental experience. If you did not want this fee applied to your rental, you may go into your booking and remove this charge click here. However, this would remove certain protections and you may be liable for any damages on the vehicle or GoVibe property.
Why was I charged an “Extras” fee?
GoVibe provides customers with amenities to meet our customers’ needs beyond just car rentals. GoVibe provides car seats, car chargers, and other amenities that can be rented by customers. If these products are damaged beyond use or not returned by the end of the trip, GoVibe will charge the customer for the cost of the product’s replacement. If you have any questions you can contact a GoVibe representative at email@example.com or by calling 808-292-5188.
What are the different types of insurance coverage that GoVibe offers?
If I do not choose a GoVibe coverage option, how will this affect my rental?
If you decide not to be covered by any of GoVibe’s coverage options, you may be held responsible for any damage, stolen items, vandalism, etc. done to the GoVibe vehicle (or even in some cases, any third party vehicle) regardless of fault. Please contact a GoVibe representative at firstname.lastname@example.org or by calling 808-292-5188 to report an accident during your rental.
Can I add a coverage option at the GoVibe hub during pick-up?
Unfortunately, you are unable to add coverage at the hub.
Amenities and Extras FAQ
What amenities are offered by GoVibe?
GoVibe offers amenities such as complimentary bottled water, temperature settings, and phone chargers all ready for you in your rental at the time of pick-up.
What extras are offered by GoVibe?
GoVibe offers extras such as infant and toddler car seats, unlimited mileage, and prepaid gas fill up. We will be adding more extras soon, become a GoVibe member to get all the latest updates!
Am I able to add extras at the GoVibe hub at the time of pick-up?
Unfortunately, you are not able to add any extras at the GoVibe hub.