FAQ

Honolulu Hawaii Car Rental FAQ

You may be asking how to get across Oahu if you don't have a car. You can spend hours waiting for others as they make their way up through traffic, or try your luck on public buses that are often overcrowded with limited schedules. However, there is another option available now with GoVibe. You can conveniently rent a car via our app with no hassle! Download it here

There are lots of hidden costs when you rent a vehicle, and it's easy to be lured in by the $40 per day price tag. But beware! There may also be taxes that could boost your rates up by hundreds more than what was quoted at first glance.

GoVibe aims to be transparent with our Members. You won’t find any hidden fees or airport taxes in our prices! Download the app and book your rental today!

We are an app based company, so you will need to book a car through our app 48 hours before your pick-up time.

In order to get a good deal, it's important that you book your car in advance. Usually, we suggest booking a month in advance to secure a good rate and car. However, if you’re booking a last minute trip please make your reservation no later than 48 hours before your pick-up time.

Yes! Renting a car for a week can be cheaper than renting for a day in Honolulu.

General FAQ

The current operating hours of the Honolulu GoVibe hub are from 9:00 am - 8:00 pm. If your flight lands or departs outside of these hours of operation please contact your GoVibe driver prior to your trip to ensure a seamless pick-up/drop-off process.

For further questions you can contact our GoVibe staff at support@govibe.com or by calling 808-330-3050.

1. Go into your GoVibe app 2. Go to “Booking” 3. Your most recent GoVibe booking will be listed at the top. 4. A confirmation email will also be sent to your email where you can view the details of your booking

Unfortunately, at this time you must have the GoVibe app to book a rental with GoVibe. The app is necessary for not just booking, but also pick-up/drop-off information and booking updates. For further questions you can contact our GoVibe staff at support@govibe.com or by calling 808-330-3050.

Right now, with GoVibe's the maximum number of people in your party as well as the maximum baggage capacity depends on your rental size. For example, for the “Sedan Small” category your party can not exceed 4 (four) people which is one less than the cars total capacity (if car seats 6 total party size cannot exceed 5, etc.) and can not exceed 2 (two) full check-in sized (any piece of baggage up to 50lbs) pieces of luggage.

If your party or baggage amount exceeds the party/baggage maximum, unfortunately, you will not be able to utilize the GoVibe pick-up/drop-off service at this time.

If you leave any personal items in the rental, contact the hub as soon as possible via email or phone. Our GoVibe team will do their best to locate your item. Please contact our GoVibe staff at support@govibe.com or by calling 808-330-3050 and they will be happy to assist you.

If your item is located in our lost and found storage, GoVibe can ship your lost item. However, there will be a shipping cost and you will be notified of this via email confirmation.

Lost items are kept in storage for 30 Days. GoVibe is not responsible for lost items beyond the 30 day period.

Reservation FAQ

All reservations must be made at least 24hrs before the date of your arrival.Unfortunately, due to the limited inventory during our launch, you are unable to rent a car without making a prior reservation.

Extending your rental: 1. Go into your GoVibe app 2. Go to “Booking” 3. Select “Extend Booking” and enter in your extended rental dates 4. A confirmation email will be sent to the email attached to that booking. Early return: 1. Go into your GoVibe app 2. Go to “Booking” 3. Select “Return Car Early” and enter in the date of your early date 4. A confirmation email will be sent to the email attached to that booking.

1. Go into your GoVibe app 2. Go to “Booking” 3. Select “Cancel Booking” A confirmation window will pop-up. If you are sure you want to cancel your booking, select “Confirm”. If you do not wish to cancel your booking select “Cancel”. 4. A confirmation email will be sent to the email attached to that booking. 5. There will be a cancellation fee if you cancel within 24hrs of your check-in date.

Pick-up/Drop-off Process FAQ

Your driver should arrive, at most, 10 minutes after you’ve collected your baggage and have notified your driver of your arrival.

Driver will specify the type of car and license plate at time of pick-up via the GoVibe app and an SMS pick-up confirmation message.

Pick-up for the HNL International terminal is located across the street from baggage claim on the first floor at the “RideShare” median. Pick-up for the HNL Inter-Island terminal is located on the first floor outside, at the “RideShare” median across the street from baggage claim.

Your assigned GoVibe driver will be notified of any schedule changes to your flight on the day of pick-up. However, if your flight is delayed for more than 24 hours, you will need to contact GoVibe at support@govibe.com or by calling 808-330-3050 to ensure a smooth pick-up process.

Yes, you are able to use your own pick-up or drop-off service to get to and from the hub. However, we strongly suggest using GoVibe’s pick-up/drop-off services to ensure a seamless check-in and check-out process. Please contact GoVibe at support@govibe.com or by calling 808-330-3050 to ensure a smooth pick-up/drop-off process.

Unfortunately, we cannot guarantee transportation to or from the GoVibe hub if you elected to opt out of our pick-up/drop-off service at the time of your booking. However, if you contact our GoVibe hub we will do our best to accommodate you depending on the availability of our drivers. Please contact GoVibe at support@govibe.com or by calling 808-330-3050 as soon as you can to alert them of any changes to ensure a smooth pick-up/drop-off process.

Yes, when booking your rental you will also schedule a drop-off time. We always recommend setting your drop-off time 3 hours ahead of when your flight is scheduled to depart. This will ensure you have enough time to check-in and go through the airport security checkpoint.

The drop-off process takes no longer than 10 minutes to ensure you arrive on time for your departing flight.

No, you are not required to tip your GoVibe driver. However, tips are welcome if you believe your driver has gone above and beyond to ensure your GoVibe experience was unforgettable.

If your flight lands or departs outside of the hub’s hours of operation please contact your GoVibe driver prior to your trip to ensure a seamless pick-up/drop-off process.

During Your Rental FAQ

This will depend on the insurance coverage you select at the time of your booking. See here for additional insurance information. Please contact GoVibe at support@govibe.com or by calling 808-330-3050 as soon as you notice any vehicle damage to ensure the matter is taken care of as soon as possible. Any damages reported after drop-off may result in a higher fee depending on your insurance coverage.

Members are responsible and liable for the fines of any traffic infractions accrued during the position of a GoVibe vehicle. The Member will also be responsible for any late fees pertaining to the traffic violation. Please contact GoVibe at support@govibe.com or by calling 808-330-3050 to report any traffic violation or parking tickets.

Depending on the insurance coverage you selected during your booking, GoVibe may cover up to $_____ in value of stolen goods. Be sure you select this option when booking to protect your ride!

Yes! However, GoVibe Members will be responsible for cleaning up any and all pet related stains, odors, etc. Any pet related stains, odors, or damage that remain after drop-off will result in the Member being charged an Excessive Cleaning Fee.

Yes, certain rental categories do have mileage restrictions. But, you can always add the unlimited mileage extra to any of your GoVibe bookings.

Fee FAQ

GoVibe guarantees all customers a clean and safe experience. Any cleaning that requires our team to use specific materials or cleaning methods (smoking, pet, sand) will result in an excessive cleaning fee. For more information on GoVibe’s cleaning policy click here.

GoVibe offers all customers the ability to add on insurance policies to help protect their rental experience. If you did not want this fee applied to your rental, you may go into your booking and remove this charge click here. However, this would remove certain protections and you may be liable for any damages on the vehicle or GoVibe property.

GoVibe provides customers with amenities to meet our customers’ needs beyond just car rentals. GoVibe provides car seats, car chargers, and other amenities that can be rented by customers. If these products are damaged beyond use or not returned by the end of the trip, GoVibe will charge the customer for the cost of the product’s replacement. If you have any questions you can contact a GoVibe representative at support@govibe.com or by calling 808-330-3050.

Insurance FAQ

GoVibe offers our Members a few different coverage options. You can learn more about each type of coverage here

If you decide not to be covered by any of GoVibe’s coverage options, you may be held responsible for any damage, stolen items, vandalism, etc. done to the GoVibe vehicle (or even in some cases, any third party vehicle) regardless of fault. Please contact a GoVibe representative at support@govibe.com or by calling 808-330-3050 to report an accident during your rental.

Unfortunately, you are unable to add coverage at the hub.

Amenities and Extras FAQ

GoVibe offers amenities such as complimentary bottled water, temperature settings, and phone chargers all ready for you in your rental at the time of pick-up.

GoVibe offers extras such as infant and toddler car seats, unlimited mileage, and prepaid gas fill up. We will be adding more extras soon, become a GoVibe member to get all the latest updates!

Unfortunately, you are not able to add any extras at the GoVibe hub.

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